Outreach Certified Administrator
Certification Overview:
Are you managing your instance of Outreach, setting up governance profiles, creating sequences, and being responsible for the overall maintenance of your Outreach implementation? If so, it’s time to validate your skillset by becoming a Certified Outreach Administrator!
You deserve to be recognized for your hard work and in-depth knowledge of the Outreach Platform. Earning this Certification can even help you earn your employer’s trust as the go-to person on your team for Outreach. As a Certified Outreach Administrator, you will expand your career growth opportunities, whether your goals are to take on new projects, earn a promotion, or anything in between.
Qualifications:
The candidate should successfully complete the Outreach Administrative courses and the quizzes affiliated with each course, or possess the equivalent experience and knowledge prior to taking the exam. Additionally, having three (3) or more months of experience as an Outreach Administrator may prove helpful to the candidate and they should be able to successfully perform the tasks outlined in the exam objectives.
Preparation:
As preparation for this exam, we recommend you download and use our Outreach Admin Certification Study Guide for the most relevant courses and articles to review before taking the exam.
Outreach recommends a combination of the following: hands-on experience, completion of available training courses, and self-study in the areas listed within the “Exam Outline” section of this guide. To access the most comprehensive training course list, visit our online Outreach University.
Courses recommended for this Exam: All available Admin courses in the Outreach University
Exam Outline:
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- Content Creation
- System Configuration (Governance)
- Data and User Management
- Integrations
- Triggers
- Platform Functionality, Navigation, and Reporting
- Voice
- Troubleshooting
- Kaia, Success Plans, and Opportunity Sync
Exam Format:
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- Content: 100 Questions
- Exam is currently available in English only.
- Time allotted to complete the exam: 120 minutes
- Passing score: 64%
- Registration fee: USD $299 for the Exam, plus applicable taxes as required per local law.
- Retake fee: One (1) free retake.
- Exam Availability: Now Available!
- Delivery options: Proctored exam delivered onsite at a testing center or in an online proctored environment.
- References: No hard-copy or online materials may be referenced during the exam.
- Prerequisites: None required; courses listed above are highly recommended.
For additional questions, feel free to reach out to certification@outreach.io