Outreach University

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Admin Certification Beta!

Are you an Outreach Administrator who'd like to demonstrate your skills? Do you like 50% discounts? If so, the Outreach Certification Beta may be for you!

Welcome to the New Outreach University

We have redesigned our University to make the user experience better than ever before. If you’re new to Outreach, head over to the Getting Started section to kick things off. You can always search through our entire catalog by using the Search bar at the top of the page.

New Content!

We recently published a few new courses! Check out: Reporting in Outreach, Unmanaged Package, and Prospect List Views

Relevant Courses

Check out our up to date course on Selling in a COVID-19 world

What is Outreach?

What is Outreach?

In this course we introduce you to what Outreach is.

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Core Concepts

Introduction to how Outreach can help you in your day to day workflow

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Account Setup

Learn how to configure your settings in Outreach

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Prospector Learning Track

Prospector Learning Track

This is a learning track that is designed for Outreach users who work as Sales Development Representatives (SDRs) Business Development Representatives (BDRs) or other outbound and inbound sales reps.

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Closer Learning Track

Closer Learning Track

This is a learning track that is designed for Outreach users who work as Account Executives (AEs), and other sales roles involved in closing deals.

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Admin Learning Track

Admin Learning Track

This is a learning track that is designed for administrators and managers of Outreach.

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Sequence Maneuvering

Sequence Maneuvering

Use advanced actions to manage sequence actions

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Safeguard Settings

Safeguard Settings

Learn about Outreach's safeguards for prospects and users

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Custom Fields

Create custom fields to add more power in your messaging and sequencing.

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Branded URLs

Learn the benefits and the how-to for using Branded URLs within Outreach

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Picklist Validations

Picklist Validations

This course will help you create picklists as well as show how to edit existing fields in Account or Prospect profiles.

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Using Outreach From Salesforce

Using Outreach From Salesforce

Gain quick access to information and take action immediately using Outreach within Salesforce.

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Managing Your Workflow with Global Sidebar

Managing Your Workflow with Global Sidebar

Learn to access all the info you need, complete tasks, schedule appointments and more from anywhere you are on the web.

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Setting Up Collections in Outreach

Setting Up Collections in Outreach

Quick and easy start up guide for Admins to get started with Collections

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Optimize Your Prospecting Workflow

Optimize Your Prospecting Workflow

Customer Success Webinar for End-Users

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Administrative Governance

Administrative Governance

Customer Success Webinar for Admins

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Live Webinar: Handling Common Prospect Responses

Live Webinar: Handling Common Prospect Responses

Webinar for Outbound Prospecting Strategy

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Improving Your Team's Response Workflow

Improving Your Team's Response Workflow

Customer Success Webinar for Admins

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Salesforce Plugin for Admins

Salesforce Plugin for Admins

Overview of how to configure our Salesforce Plugin

How to use Outreach's dialing feature, Outreach Voice

Outreach Meetings

Outreach Meetings

Overview of Outreach's calendaring feature, Outreach Meetings

Outreach Inbox Experience

Outreach Inbox Experience

This course covers the Outreach Inbox Experience for both Gmail and Outlook

Follow-Up and Multi-Recipient Sequences

Follow-Up and Multi-Recipient Sequences

This course will introduce you to Follow-Up and Multi-Recipient Sequences.

Snippets and Templates

Snippets and Templates

This course will teach you everything you need to know about using Templates and Snippets.

Dynamics Plugin for Admins

Dynamics Plugin for Admins

Overview of the Dynamics Plugin

Task Management

Task Management

This course covers all aspects of Task Management in Outreach

Learn more about how sequences work in Outreach.

Office Hours for Admins

Office Hours for Admins

Customer Success Webinar with Live Q&A

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Outreach Governance

Outreach Governance

In this course we discuss Governance Profiles within Outreach.

User Management

User Management

In this course we discuss how to manage Users within your instance of Outreach.

Call Dispositions and Call Purposes

Call Dispositions and Call Purposes

In this course we will discuss how to set up Call Dispositions and Call Purposes

Live Training: Outbound Prospecting Basics with Outreach

Live Training: Outbound Prospecting Basics with Outreach

In this 45 minute live, interactive webinar, learn from Outreach training professionals how to get started with your Sales Engagement Platform. At the end of the session, you’ll understand how to use Outreach to streamline your workflows, save time, and book more meetings than ever before.

Prospect Management

Prospect Management

Learn how to import and organize your prospects in Outreach.

Sales Intelligence Tiles for Admins

Sales Intelligence Tiles for Admins

Learn about sales intelligence tiles, custom tile layouts, and layout governance settings for Admins.

Sales Intelligence Tiles

Sales Intelligence Tiles

Learn about sales intelligence tiles and custom layouts.

Rulesets and Schedules

Rulesets and Schedules

In this course we discuss how to set up Rulesets and Schedules.

Persona Set-up for Admins

Persona Set-up for Admins

Learn more about how personas work in Outreach.

In this course, we will cover Outreach Teams. Topics include creating teams, assigning members to teams, assigning collections, and how to view team based reports.

Content Creation

Content Creation

Everything you need to know to build out your Outreach Content.

Voice Management for Admins

Voice Management for Admins

Admins explore the different Outreach Voice features and organizational level settings.

SDR Manager Workshop

SDR Manager Workshop

Let’s talk shop: Curious to hear how the leading sales engagement platform has structured our outbound team? We’d love to share what we’ve curated the last several years! Come join SDR Leader at Outreach.io, Brooke Bachesta, for a half-day virtual workshop on how we structure, measure and coach our team!

Outreach Triggers

Outreach Triggers

In this course we discuss how Triggers work in Outreach.

Opportunity Sync Setup

Opportunity Sync Setup

This course covers how to configure the synchronization of your opportunities with Outreach.

Installing the Unmanaged Package

Installing the Unmanaged Package

How to install the Engagement Panel & Sequence Attribution Package

Meetings Setup for Admins

Meetings Setup for Admins

Meetings Setup for Admins

Reporting in Outreach

Reporting in Outreach

Learn about what Reports are and how you can use them.