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Introduction to Drive Change with Outreach: Change Management for Managers
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Communicate the Value of Outreach to Your Team
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Help the New Workflow Stick
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Summary with Reference Materials
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Knowledge Check
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Course Survey
Drive Change with Outreach: Change Management for Managers
Learn how to guide Outreach adoption by communicating the value of the rollout, setting clear expectations, reinforcing approved workflows, addressing barriers, and using report patterns to prepare focused coaching conversations.
Successful Outreach adoption requires more than training reps on where to click. Managers play a critical role in connecting the rollout to daily work, reinforcing expected workflows, identifying friction, and helping the team build confidence over time.
In this course, you’ll learn how preparation, enablement, and support contribute to adoption and how the manager’s role fits within the broader adoption structure. You’ll practice building a clear rollout message, responding to common rep concerns, and applying a simple routine to set standards, check workflows, remove roadblocks, and reinforce progress. You’ll also learn how to distinguish adoption barriers from performance issues and use Team Performance and Sequence Performance report patterns as starting points for focused coaching conversations.
This course is designed for managers responsible for helping teams adopt and consistently use Outreach.