Live Webinar: Managing Customers with Outreach

Live Webinar: Managing Customers with Outreach

Live Webinar for Customer Success Managers

About this course

With Outreach, CSMs can manage customers faster and more strategically, at any point in their lifecycle.

Learn from the experts on the Outreach Success team as they equip you with introductory strategies for making impactful improvements to three key CSM functions: ongoing communication, customer meetings, and follow-up engagement.

Through these improvements, you’ll be better equipped to:

  • Scale your various engagement workflows
  • Communicate more effectively
  • Create time to focus on account strategy

Who is this for? →  Customer Success Managers and Account Managers who are responsible for customer management. Introductory Knowledge Level.

Duration →  30-minutes

Format → Live strategy-based webinar with Q&A

Pre-Requisites  → You should be familiar with basic Outreach functionality, such as Sequences and Templates, but it's okay if you're just ramping up on your Outreach workflows. This will be a good intro.

**Please make sure you have the Outreach Everywhere extension installed and enabled so you can use Outreach from your gmail inbox and CRM. If you use Outlook, there's also an inbox add-in.

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Looking for Outreach basics? The on-demand Closer Learning Track will be a great place to start before attending this webinar! 

Curriculum

  • Live Session: Managing Customers with Outreach
  • Post-Webinar Survey
  • Supportive Resources

About this course

With Outreach, CSMs can manage customers faster and more strategically, at any point in their lifecycle.

Learn from the experts on the Outreach Success team as they equip you with introductory strategies for making impactful improvements to three key CSM functions: ongoing communication, customer meetings, and follow-up engagement.

Through these improvements, you’ll be better equipped to:

  • Scale your various engagement workflows
  • Communicate more effectively
  • Create time to focus on account strategy

Who is this for? →  Customer Success Managers and Account Managers who are responsible for customer management. Introductory Knowledge Level.

Duration →  30-minutes

Format → Live strategy-based webinar with Q&A

Pre-Requisites  → You should be familiar with basic Outreach functionality, such as Sequences and Templates, but it's okay if you're just ramping up on your Outreach workflows. This will be a good intro.

**Please make sure you have the Outreach Everywhere extension installed and enabled so you can use Outreach from your gmail inbox and CRM. If you use Outlook, there's also an inbox add-in.

--

Looking for Outreach basics? The on-demand Closer Learning Track will be a great place to start before attending this webinar! 

Curriculum

  • Live Session: Managing Customers with Outreach
  • Post-Webinar Survey
  • Supportive Resources